Policies

PAYMENT

We accept all major credit cards, PayPal, checks, and money orders. If paying by check or money order, each must clear the bank prior to shipping. Please add 10% sales tax if you are a resident of Alabama and paying by check or money order.

SHIPPING

Our rails are custom made by hand after you place your order, so please allow 4 to 6 weeks for fabrication time and the 3 to 5 business days for delivery in addition to fabrication time. We only ship our rails UPS Ground, which is home delivery between 3 to 5 business Days. Please do not put a P.O. Box number for your address, we do not use US Postal. We only ship to the continuous Lower 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, or the US Virgin Islands. All of our wall rails include the Shipping. Signature is not required unless it is a commercial address, a very large order, or you specifically ask for it.

REFUNDS & EXCHANGES

If you are not completely satisfied with your rail order, you may return it to us within 14 days of receiving it for a full refund.   A refund will be given to your original payment method. If you are returning the rail due to ordering the wrong size, you will be responsible for return shipping charges and the original shipping charge we incurred. So please make sure and order the correct size. If you’re not sure whether or not you’re ordering the correct size or not, please call us toll free at 1-800-339-6242, and we would be happy to assist you over the phone.

ADDITIONAL POLICIES & FACTS

The best way to measure for your rail is to start at the bottom step/riser and take a tape measure and place it on the nose/lip of the first bottom step and go up to the top step/riser and place the other end of the tape measure to the nose/lip of that Step/riser. You should then add 7” to each end if your wall permits. If you do not have the additional wall space to add the 7” on each end, then don’t add that to your final measurement. The cast iron brackets that come with your rail are already pre-drilled and ready for Installation. However, the rail itself is not pre-drilled. That way you can place it on top of your brackets where your studs are located. It is then attached to the bracket with self tapping screws we provide. In some rare cases, pilot holes may need to be drilled prior to using the self tapping screws, if your drill is not strong enough or you are not able to apply the proper amount of pressure on the drill.

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